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FAQs - Frequently Asked Questions Q. How do I place an order? A. You may either call our customer service department at 1-800-526-0864, or fax your orders to 201-391-5994. Q. What is your turn-around time? A. In general, your order will be shipped in 1 to 3 business days. During our busiest seasons, (summer and holiday time), please allow a week to 10 days. Q. How do I return unwanted merchandise? A. You must call our customer service department at 1-800-526-0864 to obtain a return authorization number. Please note that restocking fees may apply, and that we do not accept returns due to overstock. Q. What about damaged items or short-shipments? A. We find it is easier to replace such items, rather than issue credits. Please contact our customer service department at 1-800-526-0864. For items damaged in shipment, please contact the carrier. |